Refunds and Returns

Returns & Exchanges

We want you to love your Lionfish jewelry. If you're not completely satisfied, we accept returns and exchanges within 30 days of purchase.

Eligible items must be:

• Unworn and in original condition
• Accompanied by original receipt or proof of purchase
• Free from damage, scratches, or alterations

Process

• In-Person Markets: Bring item to any market where we're vending
• Online Purchases: Email lionfishjewelryco@gmail.com with order number and photos
• Refunds: Issued in original payment method within 7 business days
• Exchanges: Available for any item of equal or greater value

Exclusions

• Custom or personalized orders (final sale)
• Items purchased at discount/clearance (final sale unless defective)
• Items damaged due to customer wear or misuse

Damaged or Defective Items

If you receive damaged or defective jewelry, contact us within 72 hours of receipt. We'll provide a full refund or replacement at no charge.